Phone number compliance: get approved before you buy

Before you can buy an Indian local phone number in CallSeeds, you need an approved business compliance profile. This is a KYC step required for local numbers — CallSeeds cannot skip it. Once a profile is Approved, you select it when you buy a number, then link that number to your AI agent.

Why compliance is required

• Indian local numbers require business KYC (individual KYC is not available for these numbers)
• Your compliance application is reviewed before purchase can complete
• You can create more than one compliance profile if you register numbers for different customers or legal entities
• A Demo number for sandbox testing is separate — live Indian numbers still need approved compliance

Create a compliance profile

1. 1Open Phone Numbers in the sidebar
2. 2Click Add compliance (or Create compliance if you have none yet)
3. 3In Add compliance, set an Alias so you can recognize the profile later
4. 4Enter Legal name exactly as on your Certificate of Incorporation (or equivalent business document)
5. 5Add Email, Registration number (CIN / Udyam) if you have one, and your business address
6. 6Upload the Compliance documents shown in the form (types come from the number provider — PDF, PNG, or JPEG, up to 5 MB each)
7. 7Read and accept the policy checkbox, then click Submit for review

Track approval status

• Under review — your application was submitted and is waiting for a decision
• Approved — you can use this profile when you Buy Indian number
• Rejected — open Resubmit compliance, fix the issues, and Resubmit for review

Buy a number after approval

1. 1When at least one profile shows Approved, click Buy Indian number
2. 2In Buy Indian number, choose Compliance for this number (Approved profiles only)
3. 3Search by STD / area code for the city your callers expect
4. 4Confirm number purchase (monthly fee is charged from your credit balance)
5. 5After the number appears in the list, use Edit → Link type → AI Agent, pick your agent, then Save link
6. 6Place a test call from your mobile phone

What CallSeeds does not handle in this step

• This guide is for number registration / KYC compliance — not DLT telemarketing registration
• Document types are defined by the number provider for your application; upload what the form asks for
• If Buy Indian number stays disabled, you still need an Approved compliance profile first